Terms of Service

01Agreement to these terms

These Terms of Service form a binding agreement between you and Schela(“Schela”, “we”, “us”) governing your access to the Schela website, the early access waitlist, and the Schela application (together, the “Service”).

By creating an account, joining the waitlist, or using the Service, you accept these terms. If you are agreeing on behalf of a company, you confirm you have authority to bind that company, and “you” means that company. If you do not agree, do not use the Service.

02What the Service does

Schela is an AI recruiting coordinator. It contacts candidates on your behalf, proposes and books interview slots, sends reminders, handles rescheduling, and reports on the outcome — over WhatsApp and email.

Beta and early access

Any pre-release, beta, or early access version of the Service is provided as-is, may be unstable, may lose data, and may be withdrawn at any time. Service levels, uptime commitments, and support response times do not apply to pre-release versions.

03Accounts and eligibility

• You must be at least 16 years old and legally able to enter into a contract.
• You must provide accurate registration information and keep it current.
• You are responsible for safeguarding your credentials and for everything that happens under your account.
• You must notify us promptly at security@schela.app if you suspect unauthorised access.
• You are responsible for your team members’ use of the Service and for their compliance with these terms.

04Your responsibilities for candidate data and outreach

This is the most important section for anyone using Schela to contact candidates. When you upload candidate data or instruct Schela to send messages, you are the data controller and we act on your instructions. You are responsible for the legality of that outreach.

You represent and warrant that:

1. You have a lawful basis to process every candidate’s personal data and to contact them on the channel you have chosen, including any consent required for WhatsApp or SMS messaging in that candidate’s jurisdiction.
2. The phone numbers and email addresses you provide were obtained lawfully and belong to people who are genuinely part of a recruitment process with you.
3. You will honour opt-out and unsubscribe requests promptly, and will not re-contact anyone who has opted out.
4. You will comply with all applicable laws governing your messaging, including data protection law, anti-spam law, telemarketing rules, and the WhatsApp Business Messaging Policy and Meta’s commerce and messaging terms.
5. You will comply with employment and anti-discrimination law in every jurisdiction where you recruit.

05Acceptable use

You may not, and may not permit anyone else to:

• Send bulk unsolicited messages, spam, scams, or marketing unrelated to a genuine recruitment process.
• Upload contact lists that were scraped, purchased, or otherwise obtained without a lawful basis.
• Impersonate another person or company, or misrepresent your affiliation with one.
• Use the Service to harass, threaten, defraud, or discriminate against anyone.
• Upload special category personal data, health data, or government identifiers.
• Reverse engineer, decompile, or attempt to extract the source code or model weights behind the Service.
• Scrape the Service, circumvent rate limits, or use it to build a competing product.
• Probe, scan, or test the security of our systems without written permission, or interfere with other customers’ use of the Service.
• Resell or sublicense the Service without our written agreement.

We may suspend or terminate access immediately, without refund, for breach of this section, and we may report unlawful activity to the relevant authorities and to our messaging providers.

06AI-generated content

Schela uses large language models to draft messages, interpret candidate replies, and decide scheduling actions. AI output is probabilistic. It can be inaccurate, badly worded, or wrong about what a candidate meant.

• You are responsible for reviewing and configuring the messaging Schela sends on your behalf.
• Every message sent through your account is treated as sent by you.
• Do not rely on Schela for legal, employment, immigration, or compliance advice.
• Nothing Schela generates constitutes a hiring decision. Decisions about candidates remain yours, made by humans.

07Third-party services

The Service depends on third parties including WhatsApp Business Cloud API, email delivery providers, calendar providers, LLM APIs, and cloud infrastructure. Your use of those integrations is also subject to their terms. We are not responsible for their availability, pricing, policy changes, or for any suspension of your access by them — including suspension of a WhatsApp Business account for policy violations.

08Plans, fees, and refunds

• Paid plans and pricing will be presented at the point of purchase. Fees are stated exclusive of taxes unless we say otherwise; you are responsible for any applicable VAT, GST, or sales tax.
• Subscriptions renew automatically for successive periods until cancelled. You can cancel at any time, effective at the end of the current billing period.
• Except where required by law, fees are non-refundable, and we do not provide refunds for partial periods or unused capacity.
• We may change pricing with at least 30 days’ notice before your next renewal. If you do not accept the change, cancel before it takes effect.
• If payment fails, we may suspend the Service after giving you reasonable notice to fix it.

09Intellectual property

Ours

We own the Service, including its software, models, prompts, designs, the Schela name and logo, and all related intellectual property. These terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service. No other rights are granted.

Yours

You retain all rights to the data you put into the Service, including candidate records and message content (“Customer Data”). You grant us a worldwide, non-exclusive licence to host, process, transmit, and display Customer Data solely to operate and support the Service for you, and to comply with law.

Feedback

If you send us suggestions or feedback, we may use them freely and without obligation or compensation to you.

10Disclaimers

The Service is provided “as is” and “as available”. To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, non-infringement, and any warranty arising from course of dealing or usage of trade.

We do not warrant that the Service will be uninterrupted, error-free, or secure; that messages will always be delivered; that candidates will respond; or that AI output will be accurate. Some jurisdictions do not allow certain exclusions, so parts of this section may not apply to you.

11Limitation of liability

To the fullest extent permitted by law, neither party is liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, lost business opportunities, lost goodwill, or lost or corrupted data, even if advised of the possibility.

Our total aggregate liability arising out of or relating to these terms or the Service is limited to the greater of (a) the fees you paid us in the 12 months before the event giving rise to the claim, or (b) USD 100. If you are using a free or early access plan, our liability is limited to USD 100.

Nothing in these terms excludes liability that cannot lawfully be excluded, including for fraud, wilful misconduct, or death or personal injury caused by negligence.

12Indemnification

You will defend, indemnify, and hold us harmless from any claim, demand, loss, liability, fine, or expense (including reasonable legal fees) arising from your Customer Data, your outreach and messaging, your breach of these terms or of applicable law, or any claim brought by a candidate or a regulator in connection with your use of the Service.

13Suspension and termination

• You may stop using the Service and close your account at any time.
• We may suspend or terminate your access for material breach of these terms, for non-payment, for conduct that puts our messaging providers or other customers at risk, or if required by law.
• We may discontinue the Service, or any part of it, with reasonable notice.
• On termination, your right to use the Service ends immediately. You may export your Customer Data for 30 days after termination, after which we may delete it in line with our Privacy Policy.
• Sections covering intellectual property, disclaimers, liability, indemnification, and governing law survive termination.

14Changes to these terms

We may update these terms as the Service evolves. For material changes, we will update the “last updated” date and give account holders reasonable advance notice by email or in-app. If you keep using the Service after the change takes effect, you accept the new terms. If you do not accept them, stop using the Service and cancel your subscription.

15Governing law and general terms

These terms are governed by the laws of Sri Lanka, without regard to conflict of law rules, and the courts of Sri Lanka have exclusive jurisdiction over any dispute — except that either party may seek injunctive relief in any competent court to protect its intellectual property or confidential information. If you are a consumer, this does not deprive you of the protections of the mandatory law of your country of residence.

• Entire agreement: these terms, together with the Privacy Policy and any order form or data processing agreement, are the whole agreement between us.
• Severability: if any provision is unenforceable, the rest remains in force.
• No waiver: failure to enforce a provision is not a waiver of it.
• Assignment: you may not assign these terms without our written consent. We may assign them in connection with a merger, acquisition, or sale of assets.
• Force majeure: neither party is liable for delay or failure caused by events beyond its reasonable control.
• Notices: we may give notice by email to your account address or by posting in the Service.